User Account, Password, and Security:
You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your account. You agree to immediately notify Music Garage of any unauthorized use of your password or account.
All prices are in Indian rupees. Prices, products and Services may change at Music Garage discretion.
Registration on the website is free. Music Garage does not charge any fee for browsing and buying. Music Garage may at its sole discretion introduce any new services and modify some or all of the existing services offered. Changes in context of the Fees and related policies shall automatically become effective immediately once implemented. You shall be solely responsible for compliance of all applicable laws including those applicable for India for performing any transaction online.
To deliver your order as soon as possible we courier your product(s) using some of the best reputed couriers in India for Doorstep Deliveries. These would be confirmed with the customer prior to shipping. An additional standard shipping charge is applicable on all items in All India. There is Free Delivery in Delhi NCR. Most orders will be shipped within the next 3-5 working days. You should expect your order to arrive within 5 to 10 working days from time of shipping. Exact delivery times to Northeast India cannot be guaranteed.
Return, Cancellation and Refund Policy:
Any request for cancellation of orders once dispatched shall not be entertained.
Music Garage provides refund only in case of
- Damaged or Faulty Product(s)
- Wrong Product(s) delivered which are not as per your order
- Cancellation of order before dispatch
To return products that are damaged in transit or in case a wrong product is delivered, please contact customer support by email on firstname.lastname@example.org within one working day of delivery. Any return requests later than one working day of delivery will not be entertained.
Postage charges for return of products will not be refunded.
A processing fee of 2.5% excluding taxes will be charged on cancellation of prepaid orders before dispatch. This fee will be waived off in case product cannot be dispatched due to a fault of Music Garage (example: out of stock products).
Please allow up to four weeks for your refund to be processed.
Please note that postage/courier charges are not refundable.
For items that were not delivered, refund will be processed only on confirmation that the product was not delivered to you and you choose to take a refund and are not interested in any other product.
Cancellation of order:
Music Garage reserves the right to cancel any order without any explanation for doing so, under situation where Music Garage is not able to meet the requirement of the order placed or order so placed/cancelled does not comply with policy Music Garage. However we shall duly intimate the concerned person and the applicable refund will be made in reasonable time.
To ensure that the funds get credited to the correct account, details of the beneficiary’s branch IFSC (Indian Financial System Code) and account number are to be correctly provided. Music Garage will not be responsible for any wrong credits affected due to errors in IFSC and the account number.
We always endeavour to supply product in pristine condition. However, if, in the unlikely event that the product is received in a defective condition we request you to send back the product to us for replacement. Kindly send back the product only after receiving a return authorization from us. Items sent without a return authorization will not be accepted by us. We are unable to accept returns from customers/users under any other circumstances. Kindly verify that the item ordered by you is what you require when placing your order.
Music Garage shall have the right at any time to change or modify the terms and conditions applicable to your use of the Music Garage Site, or any part thereof, or to impose new conditions, including but not limited to, adding fees and charges for use. Such changes, modifications, additions or deletions shall be effective immediately upon notice thereof, which may be given by means including but not limited to, posting on the Music Garage Site, or by electronic or conventional mail, or by any other means by which User obtains notice thereof. Any use of the Music Garage Site by User after such notice shall be deemed to constitute acceptance by User of such changes, modifications or additions.
We use the best material for packing. For shipments we use strong cardboard boxes or plywood cases based on the instrument requirement.
Users Information and Privacy:
We are committed to protecting all the information you share with us. We follow stringent procedures to help protect the confidentiality, security, and integrity of data stored on our systems.
To protect against the loss, misuse and alteration of the information under our control, we have in place appropriate physical, electronic and managerial procedures. For example, our servers are accessible only to authorized personnel and that your information is shared with respective personnel on need to know basis to complete the transaction and to provide the services requested by you.
Although we will endeavor to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using this site, you agree that we will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.
The Site keeps track of your information to offer you the best possible shopping experience. When you register (log in), you supply your email address and a password. This allows us to provide you access to your account every time you visit our Website. Before completing your first purchase, we also ask you for your name, phone number, email, billing and shipping addresses.
This information is necessary to fulfil your order. This information may be disclosed to specific members of our staff and to select third parties (such as our payment processor and shipping provider) involved in the completion of your transaction and delivery of your order. We may also need your email address or phone number to contact you if we have questions about your order.
We or our associate companies may also use your email address to notify you about new services or special promotional programs, or send you offers or information if you have opted-in. Emails are sent only to our members who have chosen to receive them (opted-in) or who have made a purchase on our website.
At any time, you can notify us that you wish to stop receiving these emails. In addition, we keep a record of your past purchases, returns, and credits. We may also ask you for information regarding your personal preferences and demographics to help us better meet your needs.
Like many other transactional websites, we use “cookies” to improve your shopping experience and to save you time. Cookies are little tags that we place onto your computer. We assign a cookie to your computer when you first visit us in order to enable us to recognize you each time you return. Through cookies we can customize our Website to your individual preferences in order to create a more personalized, convenient shopping experience. Please note that the cookies we use for our Website or email campaigns do not store personally identifiable information about you or your finances.
Analysis and reporting:
We use reporting software that allows us to analyze the amount and type of member traffic we get on our Website. We use this data to make improvements to your shopping experience and to ensure that we have enough capacity to properly serve all of our members. The software provides aggregate reporting information to us only. No personal or personally identifiable information is gathered or used for this process.
We store certain anonymous information in server logs that do not identify you personally, but provide us information regarding the type of user who is accessing our Website and certain browsing activities of that user. This data may include: the IP address of the user accessing our Website (I.e. the unique I.D. Number of the user’s computer), the type of browser (Internet Explorer, Firefox, etc.) and the operating system (Windows, Mac OS, etc.), the Website the user last visited before linking to our Website, how long the user accessed our Website in any given session, and the date and time of access. We may make extensive use of this data at an aggregated level in order to understand how our Website is being used. We may share some of the aggregate findings (not the specific data) with advertisers, sponsors, investors, strategic partners, and others in order to help grow our business.
We may use various outside agencies (third party service providers) to make our Website operate. For example, we may use third parties to host our Website, operate various features made available on our Website, send emails, analyze data, provide search results and links, and assist in fulfilling your orders. Some of these third parties may need access to your information in order to make the services provided through our Website work. Information will only be disclosed to these service providers on a need-to-know basis, and they will only be permitted to use such information for the purpose of providing the particular services provided by such entities in connection with our Website.
When you register with the website , subscribe to any of our newsletters, or opt-in to receive special offers and new releases sent to your email address, your contact information (including your name, address and e-mail address as requested) is added to our secure database access is limited to authorized persons.
From time to time, we will send you information about new titles, features, additions, and changes to products and services being sold on the website
Data collected is stored on secure servers provided by third parties. As such we take every precaution to ensure that this information is kept in a secure fashion. However any loss of data by the third parties is not our liability and if such an occurrence happens we will inform you via your registered email address within 48 hours of us being notified
We do not store any credit card information and as such this information is not available to us.
Please do not share this information with any one during any after sales interaction with employees or contractors or suppliers of Music Garage India.
If you have any concerns about your privacy or need to report any issues relating to your privacy that arise from the conduct of your business with Music Garage please email us on email@example.com